Listening Aid (Photo credit: raphaelstrada) Listening Skills  :    Seek first to understand, then to be understood Pay attentio...

Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages. Effecti...

Etiquette  (Photo credit: Wikipedia ) THE ART OF CORRESPONDENCE • Correct correspondence etiquette is part of your professional image ...

Skills logo (Photo credit: Wikipedia) Hard skills are tangible skills that are easy to teach, identify, and measure.  Some exampl...

idea (Photo credit: Tony Dowler) Asking for information Excuse me. Could you tell me where ... is? Excuse me. Can you tel...

We often found ourselves clicking "reply," typing up a quick response, and hitting "send" without much caring, bu...