Basics of Communication

Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.

Effective Communication

Effective communication = productive relationships

We communicate to…

·         Get information

·         Motivate

·         Praise

·         Get feedback

·         Sell

·         Greet

Barriers to Communication

·         Premature evaluation

·         Inattention

·         Stereotyping

·         Assumption

·         Generalizing

·         Poor listening skills

·         Selective listening

·         Fixed ideas

·         Ignoring information contrary to our belief

·         Noise

·         Emotions

·         Poor listening skills

7c’s Of Communication