Business Etiquette: Communicating Effectively

Etiquette (Casiotone for the Painfully Alone a...
Etiquette  (Photo credit: Wikipedia)
THE ART OF CORRESPONDENCE
• Correct correspondence etiquette is part of your professional image which becomes a visual extension of yourself
• Your stationary should be congruent with your business correspondence needs and should include official business stationary, informal business stationary, and informal note cards

EFFECTIVE BUSINESS LETTER WRITING TIPS
-Have a strong sense of purpose about a letter before writing it
-Limit the letter to one page -Get to the point early
-Emphasize the reader’s perspective…. “What’s in it for me?”
-Avoid beginning a paragraph with: “I”, “We”, “My”, or “Our”
-Limit your sentences to 20 words or less -Use active verbs
-Keep your words to a maximum of 3 syllables -Never write in anger
-Be creative to make your letter stand out from others
-End with an action step that suggests the reader’s next move or yours
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