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| Call Center II (Photo credit: Vippman) |
Objective
Understanding the BPOs and Call Center
Identify the career option in BPO industry
Identify the future potential & challenges
Business Process Outsourcing
(BPO)
BPO stands for Business Process
Outsourcing . It means outsourcing of business processes from developed
countries to the developing or third world countries to get faster results and
bigger profit margin.
BPO is a hiring venture to take responsibility for a business process.
BPO explained, importance &
types of services
BPO in a broader sense means employing an external agency or a third
party vendor to get a job done
To attain maximum accuracy
At a comparatively lesser cost
(these days KPO knowledge process outsourcing & LPO legal process
outsourcing is also maturing)
Call center types
