Modern Telephone Etiquettes

 
1. Pick the phone, at worst, at the third ring.
2. Set / have a standard greeting.
3. Create a dialogue not a monologue.
4. Speak pleasantly (creating a good rapport).
5. Smile on phone in order to have a good pleasant voice or tore.
6. Sound alert and active – let not your voice sound lazy, tired, and rude, bored or disinterested.
7. Use a low pitch tone, high pitch will sound like shouting.
8. Use a vocal response not dead silence.
9. Be polite or courteous to all calls irrespective of the circumstances.
10. Use simple words that the caller will understand. Avoid industrial jargons.

Soft Skills Vs Hard Skills

Skills logo (Photo credit: Wikipedia)

Hard skills are tangible skills that are easy to teach, identify, and measure.  Some examples of hard skills are occupational skills such as technical and administrative; Hard skills also include your degrees, certifications, job titles.

Soft skills are intangible interpersonal skills that are associated with an individual’s ability to effectively interact with others.   These skills are not easy to measure but they can be observed in individuals who possess the ability to interact with people well.


The relation between both soft and hard skills is that of relation between wife and husband.  It is tough task to conclude that husband is superior to wife or vice versa.