1. Pick the phone, at worst, at the third ring.
2. Set / have a standard greeting.
3. Create a dialogue not a monologue.
4. Speak pleasantly (creating a good rapport).
5. Smile on phone in order to have a good pleasant voice or tore.
6. Sound alert and active – let not your voice sound lazy, tired, and rude, bored or disinterested.
7. Use a low pitch tone, high pitch will sound like shouting.
8. Use a vocal response not dead silence.
9. Be polite or courteous to all calls irrespective of the circumstances.
10. Use simple words that the caller will understand. Avoid industrial jargons.
